1. Agreement to these terms
These Terms of Use govern your access to mathenymediaco.com and the branded client portal operated by MATHENY MEDIA LLC (Matheny Media). By using either service, you agree to these terms. If you use the portal for a business, you confirm that you are authorized to accept these terms for that business.
2. Website information is not professional advice
Our website provides general marketing and business information. It is not legal, medical, clinical, accounting, or financial advice. Matheny Media does not diagnose, treat, or provide dental care.
3. Client services require a separate agreement
Advertising, video production, website work, consulting, portal management, and other paid services are governed by a separate proposal, statement of work, or service agreement. If that agreement conflicts with these terms, the signed agreement controls for the paid service.
4. Portal accounts and access
- Provide accurate account information and keep login credentials confidential.
- Use individual accounts rather than shared credentials whenever available.
- Tell us promptly if an account may have been accessed without permission.
- Use only the locations, contacts, reports, and tools your role allows.
- Do not attempt to bypass permissions, inspect another client's information, disrupt the service, or introduce harmful code.
5. Healthcare and sensitive information
Do not enter protected health information, clinical records, insurance documents, payment-card details, or other sensitive patient information into our public website.
A client may use a portal feature for healthcare-related information only when the exact use is permitted by the signed service agreement and, when applicable, Business Associate Agreement, and the approved environment, staff controls, and vendor chain are in place. A portal login does not make every feature or connected service appropriate for protected health information.
6. Communications and consent
When you submit a public Matheny Media form, the disclosure beside that submit button governs how we may respond. We may send email about your request and related practice-growth services as disclosed. Promotional email includes an unsubscribe method.
Automated texts from Matheny Media LLC are sent only after a separate affirmative text opt-in and remain subject to the message-frequency, rate, HELP, STOP, and no-purchase-condition notice displayed at that opt-in.
You are responsible for using accurate sender information, honoring opt-outs, and obtaining every consent required for calls, email, and text messages sent through your account. Carrier registration, including A2P 10DLC, does not replace consent. You may not use the portal for unlawful, deceptive, harassing, or unsolicited communications.
If Matheny Media configures, initiates, or manages a communication workflow, the signed service agreement must document the approved scope, sender, consent source, templates, and each party's duties. This allocation does not eliminate Matheny Media's independent legal duties for actions it takes or causes.
Call recording and transcription remain off unless the approved workflow obtains every consent required by the law that applies, including prior consent from all parties when Florida law applies.
7. Client responsibilities
- Review and approve factual claims about treatments, pricing, insurance, financing, availability, credentials, and results.
- Maintain appropriate licenses, policies, notices, consents, and agreements for your business.
- Keep your practice-management or other authoritative records accurate.
- Use portal reports as operational information, not as a substitute for clinical, financial, or legal records.
- Train staff and promptly remove access for anyone who no longer needs it.
8. Intellectual property
The website, brand, design, copy, and original materials are owned by Matheny Media or used with permission. You may not copy, resell, reverse engineer, or create a competing product from protected materials except where a signed client agreement or applicable law expressly allows it.
9. Third-party services
Our services may link to or depend on third parties such as scheduling, advertising, analytics, hosting, email, phone, payment, social-media, and customer-relationship-management providers. Their terms, availability, and privacy practices also apply. We are not responsible for a third party's independent acts or service interruptions.
Practice search and live local comparisons use Google Maps features and content. Your use of those features is also subject to the Google Maps/Google Earth Additional Terms and the Google Privacy Policy.
10. No guarantee of marketing results
Marketing results depend on many factors outside our control, including the offer, market, budget, competition, platform decisions, practice capacity, staff response, and patient choice. Unless a signed agreement expressly says otherwise, we do not guarantee rankings, leads, appointments, patients, treatment starts, production, revenue, or return on ad spend.
11. Competitive analysis limitations
A free competitive analysis is a point-in-time review of the public business and homepage information available to the tool. The homepage score covers only the checks and scoring formula shown in the report. It is not a Google ranking, full technical audit, legal review, accessibility certification, or prediction of business performance.
Nearby practices shown through Google are a live comparison set, not a complete market census or search-result ranking. Public information can be incomplete, delayed, or unavailable. You should verify important facts before making a business decision.
12. Availability and changes
We may update, suspend, or discontinue website or portal features. We try to keep services available and accurate, but we do not promise uninterrupted access or that every error will be corrected immediately.
13. Disclaimers and limitation of liability
To the maximum extent permitted by law, the website and portal are provided "as is" and "as available." MATHENY MEDIA LLC (Matheny Media) disclaims implied warranties. To the maximum extent permitted by law, MATHENY MEDIA LLC (Matheny Media) will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or portal. Any additional limits for paid services are stated in the applicable signed agreement.
14. Suspension and termination
We may restrict or suspend access when reasonably necessary to protect accounts, investigate misuse, comply with law, address nonpayment under a client agreement, or protect another person or system. You may stop using the public website at any time. Client account termination is governed by the applicable signed agreement.
15. Governing law
These terms are governed by Florida law, without regard to conflict-of-law rules. Unless a signed agreement provides otherwise, disputes will be brought in the state or federal courts with jurisdiction in Martin County, Florida.
16. Changes and contact
We may update these terms. The date at the top shows the latest revision. Questions can be sent to collin@mathenymediaco.com or MATHENY MEDIA LLC (Matheny Media), 1070 NE Post Oak Way, Jensen Beach, FL 34957.